Send Email Alerts When You Reply to Customer Questions

  • In order to send response to your customer when you answer their question, navigate to the Rivyo Product Review App and proceed to the Questions & Answers section.


  • And select the option "Send Answer Alerts". Once enabled, customers will receive an email notification when their questions are answered.

Use the following tags to display information in your email:

{{status}}, {{name}}, {{product_title}}, {{product_title_withoutlink}}, {{question}}, {{answer}} 

  • To enable the Questions & Answers Module, click here.
  • To setup a dedicated Question and Answer section, click here.
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