How to Reply to Your Customer Reviews

Engaging with customer reviews is a powerful way to build trust, show appreciation, and resolve customer issues effectively. Thoughtful responses to both positive feedback and concerns create a more transparent and interactive purchasing journey for everyone.

This guide walks you through the process of responding to reviews.

Responding to Customer Reviews

Step 1: Navigate to the Rivyo Product Review App: In your Admin Panel, go to Apps and select Rivyo Product Review.

Step 2: Select the Review Section: Click on the Review section.

Step 3: Select a Review: Find and click on the specific review you want to respond to.

Step 4: Type Your Reply: Enter your response in the provided response box.

Step 5: Notify the Customer (Optional): If you'd like to email your response to the customer, Select the box that says "Notify customer of your response".

Step 6: Submit Your Response: Finally, click the Respond button.

By following these steps, you can actively engage with your customers and enhance their experience.

You might also be interested in our article on the Profanity Filter.