How to send Automatic Email Requests?

Rivyo's automation email feature allows you to collect customer reviews by sending feedback requests a specified number of days after an order is fulfilled. This helps you gather valuable insights and social proof for your products.

How to Set Up Automated Feedback Emails

Navigate to Rivyo :

From your Shopify admin, go to Rivyo: Reviews & Loyalty App.
Click on Reviews >> Collect Reviews tab
Select Review Request.

Enable and Configure Automatic Mails:

Within the Review Automation tab, Click on the "Enable Automatic Review Request ".
Choose when you’d like to send the request: upon order placement or after the order is fulfilled.
Select the specific number of days on which you would like to send a review request email after the order has been fulfilled.

Finally, click on the "Save" button.

Other Email Settings:

Send reminder if no review is submitted : Set up an automatic reminder email for customers who haven’t left a review after their order has been fulfilled. The email will be sent after a specific number of days following the order fulfillment date.
Send to repeat customers only : Review requests will be sent only to customers who have placed repeat orders, based on number of orders specified here.

Review Email Control : You can also prevent automatic emails from being sent to customers who have already submitted a product review in the store by ticking "Stop sending requests if customer already reviewed"

Review Alerts : Get instant notifications when a customer submits a review with the rating you’ve selected, allowing you to reach out and resolve any issues quickly.

You might also be interested in : Customize the review email template