Earn Points, Redeem Points and Customer

• Earn Points :

Earn Points allows customers to collect points by performing specific actions on your store. These points encourage engagement and help build long-term customer loyalty.

• What Are The Ways For Customers To Earn Points?

Customers can earn points through a variety of actions that you enable for your store in the loyalty program:

• Sign Up Rewards – Earn points by creating an account.
• Birthday – Reward customers for sharing their birthdate.
• Custom Rule Bonus: You can create your custom rule to reward points for a specific task.
• Follow on X (Twitter) – Gain points for following your brand.
• Follow on Instagram – Boost your IG followers and reward users.
• Follow on TikTok – Drive social media growth by offering points.
• Share Link on X (Twitter) – Encourage social sharing with point incentives.
• Share Link on Facebook – Get customers to spread the word.
• Like Facebook Page – Reward fans for liking your page.
• Visit a Link – Incentivize traffic to specific URLs.
• Subscribe to Newsletter – Reward customers for joining your email list.
• Place an Order – Earn points with every purchase.
• Post A Product Review: Points for posting a product review.

• Loyalty Points Configuration:

  

• Status : To enable or disable the Loyalty Program on your store.
• Points name : Define a custom name for your Point/Reward currency (e.g., "Credits," "Stars," or "Tokens"). This label will be visible to customers across your store.
• Icon Settings :  Enable this setting to feature the "Earn Points" icon on the storefront Loyalty page
• Point Expiry : This option lets you set if you would want to expire the points.
  • Never Expire : Points will never expire
  • Expire After X Months : Set points to expire a specific number of X months after the date they were issued.
• Exclude Customers : This feature allows you to exclude a customer from earning points based on the tag you have assigned in your store for the customer
• Point Calculation for Orders : Determine how points are calculated from customer purchases.
  • Exclude Shipping Charges
  • Exclude Taxes

• Redeem Points :

Redeem Points allows customers to exchange their earned points for exciting rewards, boosting their motivation to stay engaged and purchase more.

• To create the Redeem point, Select the Redeem Point tab and click on the Add way to redeem button

• Ways To Redeem Points

  

• Reward Title : Name your reward to identify it easily.
• Select Discount Type :
  • Amount discount :
    • Fixed number of points : Select the points against the amount you wish to offer as a discount
    • Custom number of points : Customers decide how many points to spend within configured limits, allowing personalized redemption based on point balance. You can set  minimum and maximum number of points to redeem at once.
  • % off discount : Lets you customer redeem X points to unlock a X% discount on next order
  • Free shipping : Offer free shipping against specific number of points.
    • Set maximum shipping price : The feature allows you to set a maximum shipping cost for offering a discount. Users will be charged if the shipping amount exceeds this limit.
  • Free product : Offer a product againts a specific number of points for redemption.
  • Customer store credit : Directly offer a specific amount discount against points by utilizing store credit in your store.

• Redeem Points Configuration:

  

• Set Minimum Order Value:
  • None: No minimum purchase required.
  • Set Amount: Define a minimum order total to apply the reward.
• Reward Expiry:
  • Never Expires: The reward remains valid indefinitely.
  • Expires After: Set the number of days before the reward expires.
• Choose whether this reward can be combined with other discounts:
  • Product discounts
  • Order discounts
  • Free shipping
• Applied to:
  • All Products : By default redeem point will be available for all the product.
  • Specific Collections : You can limit this to only selected collection here.
• Eligible Purchase Types:
  • One-time Purchases
  • Subscriptions
  • Both

Customers in Loyalty Program:

• You can easily monitor loyalty engagement from Loyalty & Referral tab under the Customer section.

• View all loyalty and referral members here. Use the eye icon under "Actions" to see the details and  manage their points and tiers.