VIP Tier - Loyalty Program
Encourage customers to spend more and stay active by offering special VIP levels
they can unlock.
Steps to Enable the VIP Tier
Navigate to the VIP Tier Settings :
- Go to your Rivyo dashboard.
- Click on Loyalty Program from the main menu.
- Select the VIP Tier tab.
Enable the VIP Tier :
- In the VIP Tier tab, ensure the Status is set to Enabled.
Configuring VIP Tier Options :
Within the VIP Tier tab, you will find settings that let you customize how customers achieve and maintain their VIP status:
- Tier Criteria :
- Choose how customers enter or progress through a tier.
- You can set the criteria based on:
- Total points collected – customers qualify for tiers by earning a set number of points.
- Total spending amount – customers qualify based on the total money they’ve spent in your store.
- Tier Progress Reset :
- Decide when you’d like the progress to reset.
- This options allows you to reset progress "At the end of the calendar year", "after specific number of month" , or not resetting at all.
- This ensures you can align rewards with your business cycle.
Add New Tier
You can create a new Tier by clicking on the "Add new tier" button
- Please provide the name for the tier and ensure that the number of points or the amount required for customers to access the tier is added.
Add Benefits
- Click on the "Add Benefit" button to configure the benefits you wish to provide to your customers for this tier.
- Once everything is setup the loyalty card will be visible in the Loyalty page of your store, see the screenshot below
