How to Approve/Disapprove/Delete, Reply the Questions/Answers?

Navigate to the Rivyo Product Review App and proceed to the Questions & Answers section

1. Filter Questions & Answers

You can filter Questions & Answers in multiple ways to manage them efficiently.

• Filter by Status

There are three filter options available:

• All – Displays all Questions & Answers
• Approved – Displays only approved Questions & Answers
• Disapproved – Displays only disapproved Questions & Answers

Simply click on the desired filter option to update the list.

• Filter by Product

You can also filter Questions & Answers for a specific product:

1. Click on Product
2. Search for or select the desired product
3. Click on the Add button

This will display Questions & Answers related only to the selected product.

2. Delete Question or Answer

1. Select the checkboxes for the Questions & Answers entries you want to delete, Or you can select all by selecting the top checkbox to delete all the Questions & Answers
2. Click on the Delete button

This will remove all selected Questions & Answers at once

3. Reply to a Question

To reply to a customer’s question:

1. Click on the Edit icon
2. Enter your reply in the answer field
3. Check the Approve box (if you want the reply to be visible)
4. Click Save